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Are You Guilty Of Overwhelming Your Clients By Over Delivering?
By
Kendall SummerHawk | Follow me on Twitter
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Solo Entrepreneur Articles > Business Building Articles > Customer Service Strategy Articles
In my breakthrough Money Mirror model, it’s the mirror of Deservability that often gets the most, “That’s me!” response from clients. The minute women entrepreneurs read the signs and symptoms they know they’ve been busted as someone who over delivers in order to cover up feeling guilty.
When I was newer in my business I knew I over delivered but I sloughed it off, thinking that this way, no one could fault me for not “giving enough.”
Problem was, not only was I speeding down the road to burn out, I was also overwhelming my clients. Not good.
At that moment I realized that I was actually sabotaging my ability to grow my business. I couldn’t take on any more clients despite working bazillion hours. Worse, I felt like the hamster on the wheel, never able to keep up, never feeling fulfilled and always feeling guilty. Not a pretty picture.
That’s when I decided to look deep within at the root cause of over delivering and how to transform the shadow side of this insidious behavior into something that supports and sustains me.
If you’re like me — over delivering yet feeling too guilty to let go then I INSIST you read these tips right now. I promise they’ll help you grow into the “you” that’s meant to serve and make more, without overwhelming yourself or your clients.
Tip #1 Admit It, You’re A “Pleaser”
If you’re overloading your packages, giving away services without charging or faulting yourself for not giving more then it’s time to face the music: your need to feel you’re good enough is driving you.
What to do? Awareness gives you the power to choose instead of feeling at the mercy of this addictive behavior.
Tip #2 Start Cutting Your Deliverables In Half…And Breathe…
Cutting your deliverables in half will actually be a relief and a blessing for your clients. They’ll stop feeling overwhelmed and you’ll feel renewed energy, creativity and joy in serving them.
Tip #3 Stop Giving Away Your Time And You’ll Gain The Respect You Desire
Instead of giving away your time, your tips or help without charging, master the skill of turning interested people into invested clients. Remember, you don’t gain someone’s respect by giving away what ought to be appropriately valued.
Tip #4 Love Your Clients By Establishing Clear Boundaries
You’ll find you can give more when you establish and communicate clear boundaries ahead of time with your clients. When a client pushes your boundary, politely let them know that you’re not available, then tell them when you will be. They’ll quickly learn they can’t take advantage of you, which will increase your value in their eyes, plus give you much needed breathing room.
Creating Wealth And Affluence Begins By Being Generous With Yourself
The gift of the Deservability Money Mirror is the opportunity to release an old pattern of relentlessly driving yourself. As you promise less and streamline your offers you’ll find true and lasting wealth is abundantly yours!
Like this? Visit Kendall SummerHawk's website for more!
About the expert:
Find out simple ways entrepreneurs like you can design and price your services to quickly move away from 'dollars-for-hours work' and create more money, time, and freedom in your business in a free audio mini-seminar "7 Simple Steps to Create Your Multiple Streams of Income "Money and Soul" Business" at http://www.KendallSummerHawk.com. Kendall SummerHawk, the Million Dollar Marketing Coach, is an expert at helping women entrepreneurs
at all levels design a business they love and charge what they're worth and get it.
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© Copyright 2009, Kendall SummerHawk
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