Your clients or customers are money to you, but if you don’t treat them right from the beginning, they won’t stay long. You don’t want that, so it’s best to do what you can to show them you care about them, and that you want to help them in any way you can. There are a number of ways to do this, and when you hire a Virtual Assistant to help you make it happen, you’ll have happy clients or customers as soon as they reach out to you and make a purchase.
No matter what type of business you run, and no matter if you offer products or services, you can create welcome kits to send to your clients. This is the best way to show your clients or customers how you can help them with what you offer. There are a number of things to include, and what you include will depend on what you offer, but in general, they’re the same in that you’re helping your clients or customers. When you do this, you’ll build trust with them. When you do that, they’ll feel comfortable purchasing from you again, and they won’t have a problem sharing your business with others.
Welcome kits can include anything from paperwork to free products or coupons for free services. When you hire a Virtual Assistant, you’ll have the freedom to do what you need to do and know your new clients or customers will receive what you want them to have. You won’t have to worry about a thing. If you’re going to have her create the kits for you, you’ll need to either send her everything she’ll need, give her the ability to place the orders, or you’ll need to make sure you have the items shipped to her. Once she has what she needs, all you’ll need to do is show her how to gather the information once you have a new client or customer.
It’s a good idea to have your Virtual Assistant send out these welcome kits as soon as you have a new client or customer, but if that’s not an option, you should consider one day a week. When you choose the same day each week, it will become habit to follow the process to get these welcome kits sent out. When your clients or customers feel comfortable using your business, you’ll grow and reach success.© Copyright 2014 Sophie Zollmann