Solo-E.com Customer Service Strategy Articles

[Articles] 3 Simple Steps to Inspire Your Clients to Work With You

Sat, 27 Feb 2010 13:50:43 -0400

How you describe what you do can either be totally inspiring for your potential clients in which case they will WANT to work with you and often excitedly say “this is exactly what I need right now” or it can leave them confused and in a way ‘turned off’. Let me share with you my three step formula for inspiring your potential clients into working with you.

[Articles] Thrill Your Clients with a Touch of Luxury (that only costs you pennies)

Sat, 30 Jan 2010 14:04:16 -0400

In researching how to add a touch of luxury to a professional service business, I discovered that it can easily be accomplished for free, or for just a few pennies. Learn how.

[Articles] Got Client Clutter? How to Attract and Keep an "A" List of Clients

Sat, 30 Jan 2010 14:03:49 -0400

Here are 5 simple tips to clear out your "client closet" and make room for new, exciting clients that will feel like instant favorites!

[Articles] 3 Ways to Respectfully Handle Your Less-than-Ideal Clients

Sat, 30 Jan 2010 14:03:19 -0400

Here are three simple, respectful steps you can use to take great care of your fringe clients, increase your income, AND work less!

[Articles] I'm Having a Love Affair with my Clients

Sat, 30 Jan 2010 13:28:22 -0400

As a Soul Proprietor we get to connect and serve our perfect customers. How is this done? By deliberate attraction. This article teaches you how to attract and fall in love with your perfect clients.

[Articles] 5 Real-Life Lessons in How to Get More Clients

Sat, 30 Jan 2010 12:31:46 -0400

The following article is a true story and a true lesson in how to get more clients for your service-based business the easy way - by making it easy for your clients to sign up!

[Articles] Do You Know What Your Clients Really Want?

Thu, 28 Jan 2010 00:31:16 -0400

Here are five things that are really high up on your clients’ Want list. Just adapt them to your ‘tribe’ and think about this, isn’t this what you want as well?

[Articles] Top 3 Strategies to Boost Your Perceived Value

Sun, 03 Jan 2010 23:34:39 -0400

Three ways to boost your perceived value are: deliver unexpected value, ensure your client's success and toot your own horn. Learn steps in how to do all three and keep clients coming back.

[Articles] A Simple Sales Strategy: Turn Customers Into Raving Fans!

Sun, 03 Jan 2010 12:09:17 -0400

What's next after someone becomes your client?

[Articles] How to Thrive in Uncertain Times

Fri, 01 Jan 2010 17:53:22 -0400

It is interesting to observe those who are thriving in this climate. Whether they are selling products or services, a common trait is that they are giving tons of value up front to their clients and customers. This is clear before they have even sold anything to anyone.

[Articles] 10 Ways Showing Gratitude Now Can Increase Your Future Income

Thu, 31 Dec 2009 10:02:54 -0400

As busy business owners, sometimes we forget to show our appreciation for our clients and customers. There are some simple ways to do this that will increase their loyalty and add to your bottom line at the same time.

[Articles] Provide Better Customer Service and Save Time Using Auto-Responders

Sat, 19 Dec 2009 22:18:52 -0400

Do you often send email acknowledgments of orders? Follow up emails to check that products were downloaded or received and the customer is happy? Emails requesting feedback or reviews? An auto-responder can save you time!

[Articles] Customer Service That Keeps the Cashing Coming In

Sat, 03 Oct 2009 19:21:21 -0400

Even if you have a sound business plan, smart, dedicated employees, and an award-winning product, all those positive points can be negated by bad customer service. Companies work hard to bring in customers, but once they have them, not all businesses do everything they can to keep their customers. Customer service isn't just about making people happy. It's also about dealing with complaints, which are almost inevitable. In order to build (and keep) your customer base: it's critical that companies follow the three C's: communication, courtesy, and criticism.

[Articles] Does Your Business Have Values?

Mon, 14 Sep 2009 21:53:02 -0400

We often get so busy marketing, strategizing, and serving that we don't take the time to identify our core values for our businesses. When you stay on track with your business values, you naturally help more people and make more money.

[Articles] How to Use Appreciation to Increase Financial Abundance

Tue, 02 Jun 2009 09:57:30 -0400

Appreciation is one of the keys to ensuring that your business experiences financial growth. This, coupled with praise as an integral part of everyday interaction with others in the workplace can make a significant difference in your business.

[Articles] Do You Let Your Prospects Toe-Dip?

Sat, 23 May 2009 22:05:47 -0400

To every new potential client your business is like a lake on a nice summer day ... the idea seems like a good one, but plunging in could be a shock to the system ...

[Articles] Is Nice Energy Sabotaging Your Business?

Sun, 17 May 2009 12:27:09 -0400

Find out the balance on how to be nice to your clients, prospective clients and employees without sabotaging your business.

[Articles] Write a Customer Service Policy Geared Towards Excellence

Mon, 11 May 2009 22:21:40 -0400

One unhappy customer will tell the world about inferior service while a happy customer rarely tells a soul. Your challenge as a business owner is to create a buzz so positive about your products and services that your clients and customers will become your raving fans and will tell the world about you!

[Articles] How to Create REAL Business Balance

Sat, 11 Apr 2009 11:28:37 -0400

The first key into the success of business balance is to recognize that passive energy is not weak, but actually strong and that actually without this energy the male energy of action is weakened. You may be going around acting, acting, acting, but without this passive energy there is no wisdom behind the acting.

[Articles] Marketing Insensitives 2009

Sun, 29 Mar 2009 15:50:40 -0400

Learn how NOT to treat customers.