I just experienced bad customer service.
I went to tour a school that I’m thinking about for my daughter, I keep hearing wonderful things about it, and when I got to the school office, the secretary informed me that my tour had been canceled. She said it very matter of factly, and she sounded a bit perturbed because she’d left me a message at home and SOMEONE (who shall remain anonymous but is the only other ADULT living in the house who I thought could take a phone message but obviously I overestimated on that one… vent, vent, vent, OK over it…) didn’t give me the message.
OK, all’s well. I lost half of my morning…. miscommunication in my house isn’t her problem… any normal person who deals with the public and is the first point of contact for an organization will surely be sympathetic at the least.
But she barely even smiled nor offered a “Oh dear, I’m so sorry that happened”. Nothing. I got a scowl.By Admin Text-Only Editing