Customer service is one of the most important parts of any business. It doesn’t matter if your customers are clients or they’re customers purchasing from you. It’s all the same. It needs to be a top priority and high on the list of things you must do.
Client care or customer service is a task you can hand off to your Virtual Assistant or Online Business Manager to handle. You can train this person to do every aspect of it or you can ask her how to get it to a point where you can easily handle it. The most important thing is to make sure you’re both on the same page and your VA or OBM knows exactly what to do to be prepared for any situation that may arise.
There are a number of ways to handle your customer service needs. Email, online chat, or phone calls are just a few, but they are the most popular ways. Each of these ways will work no matter where your VA or OBM is located, so you’ll want to consider where your customers or clients are based out of and how they would best like to contact you. Then you work a plan to make that happen.
You may want to offer more than one way for your customers or clients to reach you, but you must have a plan in place to make sure you can meet their needs when they come through. This means listing a timeframe for you to get back with them. If you offer online chat or phone calls, it’s important to list the hours they can contact you. If you choose the online chat, you need to make sure you’re website has the ability to handle it and list when you are online and offline.
Client care or customer service is important for your business. If done correctly, it’s the best way to stand out above your competition. Depending on the type of business you operate, it’s possible this could be a big job. It’s best to hire a Virtual Assistant or Online Business Manager to help you handle this task. When you do, you’ll find it’s the best way to handle it. You’ll have happier customers, and you’ll be above the rest with customer satisfaction.
© Copyright 2012 Sophie Zollmann